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SEAD
 Post subject: LoRa Shield for Raspberry Pi and Arduino
PostPosted: Mon Apr 01, 2019 10:31 am 

Joined: Mon Apr 01, 2019 9:59 am
Posts: 3
Dear libelium-dev,

My name is Carlos Vallet and I am writing as developer at Seadrone company about two shields (for Raspberry and Arduino) we received this last Friday to create a RF link between them. Unfortunately, we observed these PCBs were damaged and with some defects, in such a way that is impossible to plug this shield into Raspberry because of one of the pins is clogged and blocked by an old soldered wire. The other shield from Arduino is in a better situation than Raspberry's shield but with some pin female headers misaligned.

I hope for an early resolution of this matter. Thank you very much for your attention.

Best Regards,
Carlos
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libelium-dev
 Post subject: Re: LoRa Shield for Raspberry Pi and Arduino
PostPosted: Tue Apr 02, 2019 8:26 am 

Joined: Mon Sep 28, 2009 12:06 pm
Posts: 11366
Hi Carlos,

Apologies for the inconvenience.

Could you please share some detailed images of your devices with us?

What is the order number?

Regards
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SEAD
 Post subject: Re: LoRa Shield for Raspberry Pi and Arduino
PostPosted: Tue Apr 02, 2019 4:18 pm 

Joined: Mon Apr 01, 2019 9:59 am
Posts: 3
Photos:

https://ibb.co/5KGfTLq
https://ibb.co/y5mLWK0
https://ibb.co/GPwDH17

Invoice: 1000406/19
Sales Order: 1024322
Customer P.O: 100044729
Representative: Leticia Calvete

Regards,
Carlos
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libelium-dev
 Post subject: Re: LoRa Shield for Raspberry Pi and Arduino
PostPosted: Thu Apr 04, 2019 10:26 am 

Joined: Mon Sep 28, 2009 12:06 pm
Posts: 11366
Hola,

Respecto a los conectores ligeramente doblados puede que se hayan doblado en el trasporte o sea un pequeño defecto de soldadura. No creemos que sea un problema a la hora de conectar un modulo de comunicaciones o puedes intentar enderezarlos.

Para evitar demoras con un proceso RMA, puedes intentar desbloquear el conector de la Raspberry con una aguja. Si no pudieras solucionarlo, rellena el formulario RMA y nuestros compañeros de servicio técnico se pondrán en contacto contigo
https://www.libelium.com/contact/#rma

Sentimos los inconvenientes causados.
Un saludo
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SEAD
 Post subject: Re: LoRa Shield for Raspberry Pi and Arduino
PostPosted: Thu Apr 04, 2019 3:43 pm 

Joined: Mon Apr 01, 2019 9:59 am
Posts: 3
Hola,

Les comunicamos que procedemos a rellenar el formulario RMA. Se han pedido unas placas nuevas y las placas enviadas vienen usadas y con defectos físicos y de tensión.

Un saludo,
Carlos
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libelium-dev
 Post subject: Re: LoRa Shield for Raspberry Pi and Arduino
PostPosted: Fri Apr 05, 2019 8:44 am 

Joined: Mon Sep 28, 2009 12:06 pm
Posts: 11366
Hola,

¿A que te refieres con defectos de tensión? Las placas son nuevas, no están usadas, tienen defectos de soldadura y la suciedad es propia de la fabricación. El fabricante de pcb prueba cada placa y ese el único uso que han podido tener.

De todas formas, nuestros compañeros del servicio técnico han contactado contigo a través del RMA para solucionar el problema.

Un saludo
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