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 Post subject: RazBerry module failure
PostPosted: Tue Nov 17, 2015 10:46 am 

Joined: Tue Nov 17, 2015 10:33 am
Posts: 3
Dear admin,

I got a RazBerry z-wave module bought in libelium a couple of months ago.

Although I have tried many attempts with z-wave.me team, they told me that it seems is a faulty one, ant that perhaps I need a replacement.

I have followed this guidelines:http://razberry.z-wave.me/index.php?id=29 (I just got my RaZberry, but it does not work).
- Leds blinks for one second on power on
- I have unplugged it several times several hours

But I always get the same log:

[2015-11-16 23:08:25.640] [D] [zway] Opened device: /dev/ttyAMA0
[2015-11-16 23:08:25.641] [D] [zway] Worker thread successfully created
[2015-11-16 23:08:25.644] [D] [zway] Worker thread entry point
[2015-11-16 23:08:25.654] [I] [zway] Adding job: Get controller info and supported function classes
[2015-11-16 23:08:25.655] [D] [zway] SENDING: ( 01 03 00 07 FB )
[2015-11-16 23:08:25.860] [I] [zway] Job 0x07 (Get controller info and supported function classes): No ACK received before timeout
[2015-11-16 23:08:25.861] [D] [zway] SENDING: ( 01 03 00 07 FB )
[2015-11-16 23:08:26.066] [I] [zway] Job 0x07 (Get controller info and supported function classes): No ACK received before timeout
[2015-11-16 23:08:26.067] [D] [zway] SENDING: ( 01 03 00 07 FB )
[2015-11-16 23:08:26.271] [I] [zway] Job 0x07 (Get controller info and supported function classes): No ACK received before timeout
[2015-11-16 23:08:26.272] [W] [zway] Job 0x07 (Get controller info and supported function classes) dropped: too many resends
[2015-11-16 23:08:26.273] [D] [zway] Job 0x07 (Get controller info and supported function classes): fail
[2015-11-16 23:08:26.275] [C] [zway] Get Serial API Capabilities returned zero.
[2015-11-16 23:08:26.276] [I] [zway] Removing job: Get controller info and supported function classes
[2015-11-16 23:08:26.287] [D] [zway] Worker thread exit point
[2015-11-16 23:08:26.289] [D] [zway] Worker thread successfully finished
[2015-11-16 23:08:26.292] [E] [zway] SaveData will not save data since it wasn't loaded. This is to prevent data loss.
[2015-11-16 23:08:26.328] [I] [core] Notification: critical (z-wave): Cannot start Z-Wave binding: Error: Bad data - communication failed

The image that I used it's one downloaded from z-wave.me, and both as it is and an updated one fails.

This morning I wrote to your info@... they told me to enter the case in this forum.

Could you tell me what should I do?

Brgrds

P.D.: please if you need additional info about ordering tell it to me.


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 Post subject: Modulo RazBerry que falla
PostPosted: Tue Nov 17, 2015 3:06 pm 

Joined: Tue Nov 17, 2015 10:33 am
Posts: 3
Hola,

Siguiendo las instrucciones que me han dado en la cuenta info@... les adjunto el siguiente caso.

Gracias por su ayuda

P.D.: les he mandado un post también en ingles.


Buenos días,

A finales de verano me hice con una Raspberry con el módulo RaZBerry Z-Wave compradas a través de Vds.

La raspberry funciona correctamente, sin embargo el módulo z-wave no he conseguido hacerlo funcionar.

Después de varias semanas / meses en foros de todos los tipos, todo parece indicar que el producto es defectuoso y aunque la tarjeta se inicializa según aparece en http://razberry.z-wave.me/index.php?id=29 (I just got my RaZberry, but it does not work), los leds se comportan como muestran en esa página y a pesar de haber desenchufado múltiples veces la raspberry (durante horas), el mensaje sigue siendo el mismo.

Por favor pueden decirme cuando puedo acercarme a sus oficinas para que revisen el módulo y procedan al cambio si lo consideran oportuno. En caso de que este no sea el email correcto, ¿pueden decirme a donde debo dirigirme?

Los errores son:

[2015-11-16 23:08:25.640] [D] [zway] Opened device: /dev/ttyAMA0
[2015-11-16 23:08:25.641] [D] [zway] Worker thread successfully created
[2015-11-16 23:08:25.644] [D] [zway] Worker thread entry point
[2015-11-16 23:08:25.654] [I] [zway] Adding job: Get controller info and supported function classes
[2015-11-16 23:08:25.655] [D] [zway] SENDING: ( 01 03 00 07 FB )
[2015-11-16 23:08:25.860] [I] [zway] Job 0x07 (Get controller info and supported function classes): No ACK received before timeout
[2015-11-16 23:08:25.861] [D] [zway] SENDING: ( 01 03 00 07 FB )
[2015-11-16 23:08:26.066] [I] [zway] Job 0x07 (Get controller info and supported function classes): No ACK received before timeout
[2015-11-16 23:08:26.067] [D] [zway] SENDING: ( 01 03 00 07 FB )
[2015-11-16 23:08:26.271] [I] [zway] Job 0x07 (Get controller info and supported function classes): No ACK received before timeout
[2015-11-16 23:08:26.272] [W] [zway] Job 0x07 (Get controller info and supported function classes) dropped: too many resends
[2015-11-16 23:08:26.273] [D] [zway] Job 0x07 (Get controller info and supported function classes): fail
[2015-11-16 23:08:26.275] [C] [zway] Get Serial API Capabilities returned zero.
[2015-11-16 23:08:26.276] [I] [zway] Removing job: Get controller info and supported function classes
[2015-11-16 23:08:26.287] [D] [zway] Worker thread exit point
[2015-11-16 23:08:26.289] [D] [zway] Worker thread successfully finished
[2015-11-16 23:08:26.292] [E] [zway] SaveData will not save data since it wasn't loaded. This is to prevent data loss.
[2015-11-16 23:08:26.328] [I] [core] Notification: critical (z-wave): Cannot start Z-Wave binding: Error: Bad data - communication failed

Gracias

P.D.: he probado distintas versiones de S.O., completamente actualizadas e incluso con imágenes directamente descargadas de z-wave.me, que son instalar y teóricamente funcionar y sobre otra raspberry, y el resultado es el mismo.


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 Post subject: Re: RazBerry module failure
PostPosted: Wed Nov 18, 2015 9:18 am 

Joined: Mon Sep 28, 2009 12:06 pm
Posts: 11366
Hola tono,

Revisando tu caso seguimos la conversación por correo, nuestro departamento comercial se volverá a poner en contacto con usted.

Gracias y disculpe las molestias.

Un saludo


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 Post subject: Re: RazBerry module failure
PostPosted: Wed Nov 18, 2015 3:22 pm 

Joined: Tue Nov 17, 2015 10:33 am
Posts: 3
Gracias

Quedo a la espera sus noticias


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 Post subject: Re: RazBerry module failure
PostPosted: Thu Nov 19, 2015 9:04 am 

Joined: Mon Sep 28, 2009 12:06 pm
Posts: 11366
Hola tono,

Avisanos si no te dicen nada.

Un saludo.


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